Privacy Policy
Data privacy is of high importance for Motion Control Products and we want to be open and transparent with our processing of your personal data.
We therefore have a policy setting out how your personal data will be processed and protected.
Who is the controller of your personal data?
The British company, Motion Control Products Limited ("Motion Control Products"), is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law.
Motion Control Products Limited
11-15 Francis Avenue
Bournemouth
Dorset
BH11 8NX
Company registration number: 02910074
VAT Reg No: GB-651-2816-48
Where do we store your data?
The data that we collect from you is stored within the European Economic Area ("EEA") but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable laws.
For transfers outside the EEA, Motion Control Products will use Standard Contractual Clauses and Shields as safeguards for countries without adequacy decisions from the European Commission.
Who can access your data?
Your data may be shared within the Motion Control Products group (for details on the companies within the Motion Control Products group, please refer to .....). We never pass on, sell or swap your data for marketing purposes to third parties outside the Motion Control Products group.
The local Motion Control Products company will only act as the personal data processor and processes the personal data on behalf of the British company.
Data that is forwarded to third parties, is only used to provide you with our services. You will find categories of third parties under every specific process below.
What is the legal ground for processing?
For every specific process of personal data we collect from you, we will inform you whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequences if you choose not to.
What are your rights?
Right to access:
You have the right to request information about the personal data we hold on you at any time. You can contact Motion Control Products and we will provide you with your personal data via e-mail.
Right to portability:
Whenever Motion Control Products processes your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.
Right to rectification:
You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed.
If you have a Motion Control Products account you can edit your personal data under your account pages.
Right to erasure:
You have the right to erase any personal data processed by Motion Control Products at any time except for the following situations:
‐ You have an ongoing matter with Customer Service
‐ You have an open order which has not yet been shipped or partially shipped
‐ You have an unsettled debt with Motion Control Products, regardless of the payment method
‐ If you are suspected or have misused our services within the last four years
‐ Your debt has been sold to a third party within the last three years or one year for deceased customers
‐ Your credit application has been rejected within the last three months
‐ If you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes
Your right to object to processing based on legitimate interest:
You have the right to object to processing of your personal data that is based on Motion Control Products' legitimate interest. Motion Control Products will not continue to process the personal data unless we can demostrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.
Your right to object to direct marketing:
You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.
You can opt out from direct marketing by the following means:
‐ Following the instruction in each marketing emails
‐ By editing the settings of your Motion Control Products account
Right to restriction:
You have the right to request that Motion Control Products restricts the process of your personal data under the following circumstances:
‐ If you object to a processing based Motion Control Products' legitimate interest, Motion Control Products shall restrict all processing of such data pending the verification of the legitimate interest.
‐ If you have claim that your personal data is incorrect, Motion Control Products must restrict all processing of such data pending the verification of the accuracy of the personal data.
‐ If the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead
‐ If Motion Control Products no longer needs the personal data but it is required by you to defend legal claims.
How can you exercise your rights?
We take data protection very seriously and therefore we have dedicated customer service personnel to handle your requests in relation to your rights stated above. You can always reach them at [email protected].
Data Protection Officer:
We have appointed a member of staff to ensure that we continuously process your personal data in an open, accurate and legal manner. You can contact them at [email protected] and write DPO as subject matter.
Right to complain with a supervisory authority:
If you consider Motion Control Products to process your personal data in an incorrect way you can contact us. You also have the right to raise a complaint to a supervisory authority.
Updates to our Privacy Notice:
We may need to update our Privacy Policy. The latest version of the Privacy Policy is always available on our website. We will communicate any material changes to the Privacy Notice, for example the purpose of why we use your personal data, the identity of the Controller or your rights.
Online Purchase
Why do we use your personal data?
We will use your personal data to manage your purchase online at Motion Control Products by processing your orders and returns via our online services and send you notifications of delivery status or in the event of any problems with the delivery of your items.
We will use your personal data to manage your payments.
We will also use your data in order to handle complaints and warranty matters for products.
Your personal data is being used to identify you and to validate your legal age for shopping online and to confirm your address with external partners.
We want to offer you different payment alternatives and will carry out analysis in order to find out what payment alternatives are available to you, including your payment history and credit checks.
What types of personal data do we process?
We will process following categories of personal data
‐ Contact information such as organisation, name, address, e-mail address and telephone number
‐ Payment information and payment history
‐ Credit information
‐ Order information
If you have a Motion Control Products account we will also process your personal data submitted in relation to the account such as
‐ Account ID
‐ Purchase history
Who has access to your personal data?
Your personal data that is forwarded to third parties, is only used to provide you with the services mentioned above, companies to validate your address, communication agencies to send you order confirmation, warehouse and distribution suppliers in connection with the delivery of your order. Payment service providers for your payment. Credit reference agencies for identity and credit checks and debt collection agencies.
Please be aware that many of these recipient companies have an independent right or obligation to process your personal data.
What is the legal ground to process your personal data?
The processing of your personal data is necessary for Motion Control Products to fulfil the service of managing and delivering the order to you.
How long do we save your data?
We will keep your data as long as you are an active customer.
Automated decision making:
When you apply for credit as a method of payment we will perform an automated decision-making process regarding your credit application. You have the right to to express your point of view and to contest the decision with a member of staff.
Direct Marketing
Why do we use your personal data?
We will use your personal data to send you marketing offers, information surveys and invitations through e-mails, text messages, phone calls and postal mail.
In order to optimise your experience of Motion Control Products we will provide you with relevant information, recommended products, send you reminders of products left in your shopping basket and send you personalised offers. All these great services are based on your previous purchases, what you have clicked on and information you have submitted to us.
What types of personal data do we process?
We will process following categories of personal data
‐ Contact information such as e-mail address, telephone number and postal code
‐ What products and offers you have clicked on
If you have a Motion Control Products account we will also process your personal data submitted in relation to the account and membership such as
‐ Name
‐ Address
‐ Purchase history
‐ How you navigated and clicked on the site
Who has access to your personal data?
Data that is forwarded to third parties is only used to provide you with the service mentioned above, to media agencies and technical suppliers for distribution of physical and digital direct marketing.
We never pass on, sell or swap your data for marketing purposes to third parties outside the Motion Control Products group.
What is the legal ground to process your personal data?
The processing of your personal data is based on your consent when you agree to direct marketing. Except for postal marketing, including catalogues, that will be sent to you based on our legitimate interest.
Your right to withdraw your consent:
You have the right to withdraw your consent for the processing of your personal data at any time and also object to direct marketing.
When you do so, Motion Control Products won't be able to send you any further direct marketing offers or information based on your consent.
You can opt out from direct marketing by the following means:
‐ Following the instruction in each marketing post
‐ By editing the settings of your Motion Control Products account
How long do we save your data?
We will keep your data for direct marketing until you withdraw your consent.
For e-mail marketing we will consider you an inactive customer if you haven't opened an e-mail within the last year.
After this time period your personal data will be deleted.
Motion Control Products Account
Why do we use your personal data?
We will use your personal data to create and manage your personal account in order to give you a personalised and relevant experience at Motion Control Products.
We will provide you with your order history, details around your orders and enable you to handle your account settings (including marketing preferences). We will also provide you with easy ways to maintain accurate and updated information such as contact details and payment information.
Furthermore, we will enable you to save items in your shopping basket, offer you recommendations and enable you to rate and review the products you've purchased from us. In order to provide you with relevant product recomendations Motion Control Products will process your navigation and browsing on our digtal platforms (all of our websites), your shopping history and product reviews as well as the data you submitted to us through your account.
What types of personal data do we collect?
We will always process your e-mail address and password (encrypted) that you submit to us when you sign up for Motion Control Products account.
We will process following categories of personal data if you choose to provide it to us:
‐ Contact information such as organisation, name, address, telephone number
‐ Country
‐ Account settings
We will process the following categories of personal data if you make a purchase
‐ Order history
‐ Delivery information
‐ Payment history
We will also process the following categories of personal data connected to your cookies
‐ Click history
‐ Navigation and browsing history
Who has access to your personal data?
Data that is forwarded to third parties, is only used to provide you with the services mentioned above, to optimize the website we use, website agencies and analysis tools for product rating.
What is the legal ground to process your personal data?
The processing of your personal data for your account is based on your consent when you create your Motion Control Products account.
The processing of your personal data provide you with relevant product information is based on our legitimate interest.
Your right to withdraw your consent:
You have the right to withdraw your consent from the processing of your personal data at any time. When you do so your account will cease to exist and Motion Control Products will not be able to provide you with the services mentioned above.
How long do we save your data?
We will keep your data for as long as you have an active Motion Control Products account.
You have the right to terminate your account at any time, if you choose to do so your account will cease to exist and you will be considered inactive. We will keep your personal data if there are any legal requirements and if there is an open dispute.
After your account has been terminated your data will be deleted.
Your right to object to processing of your data:
You have the right to object to processing of your personal data that is based on Motion Control Products' legitimate interest by contacting [email protected]. Your account will then be deleted and we will not be able to provide our services to you.
Customer Services
Why do we use your personal data?
We will use your personal data to manage your queries, to handle complaints and warranty matters for products and technical support matters through e-mail, our chat function, telephone and through social media.
We may also contact you if there is a problem with your order.
What types of personal data do we process?
We will process any data you provide to us, including the following categories
‐ Contact information such as organisation, name, address, e-mail address and telephone number
‐ Payment information and payment history
‐ Credit information
‐ Order information
‐ Account number
‐ All correspondance in the matter
Who has access to your personal data?
Data that is forwarded to third parties, is only used to provide you with the services mentioned above.
What is the legal ground to process your personal data?
The processing of your personal data is based on Motion Control Products' legitimate interest.
How long do we keep your data?
We will keep your data for 100 days for telephone and e-mail logs and correspondence and for 12 months for case management.
Your right to object to processing based on legitimate interest:
You have the right to object to the processing of your personal data that is based on Motion Control Products' legitimite interest. Motion Control Products will not continue to process the personal data unless we can demonstrate a legitimate ground for the process which overrides your interest and rights or due to legal claims.
Fulfillment of Legal Obligations
Why do we use your personal data?
We will use your personal data to comply with obligations in laws, court rulings and decisions from authorites.
This includes using your personal data to collect and verify accounting data to comply with our book-keeping rules.
What types of personal data do we process?
We will process following categories of personal data
‐ Organisation
‐ Customer number
‐ Order number
‐ Name
‐ Postal address
‐ Transaction amount
‐ Transaction date
Who has access to your personal data?
Your data will be shared within the Motion Control Products group (for details on the companies within the Motion Control Products group, please refer to ....).
We will share your personal data with IT companies that provide book-keeping system solutions.
What is the legal ground to process your personal data?
The processing of your personal data is necessary for Motion Control Products to fulfill its legal obligation.
How long do we save your data?
We will save your data in compliance with the book-keeping rules in th United Kingdom.
Prevention of Misuse and Crime
Why do we use your personal data?
We will use your personal data for loss prevention management by securing that terms and conditions are being followed and to detect and prevent misuse of our services.
Your personal data will be used to prevent and investigate abuse of our services online and losses and fraud, by analysing online shopping behavior.
What types of personal data do we process?
We will process the following categories of personal data:
‐ Contact information such as organisation, name, address, telephone number and e-mail address
‐ Customer number
‐ Order history
‐ Delivery information
‐ Payment history
Who has access to your personal data?
Your personal data that is forwarded to third parties, is only used for purposes mentioned above. We will share your data with companies for exception based reporting.
Incidents and fraud may be shared with insurance companies, legal authorities or local and global law enforcements to complete investigations. Please be aware that such recipients will have an independent right or obligation to process your personal data.
What is the legal ground to process your personal data?
The processing of your personal data to prevent misuse of our services is based on our legitimate interest.
How long do we save your data?
We will keep your data for the time we need to prevent and/or report potentional fraud and other offenses.
Your right to object to the processing of your data:
You have the right to object to the processing of your personal data that is based on Motion Control Products' legitimate interest by contacting [email protected]. Your account will then be deleted and we will not be able to provide our services to you.
Cookies
A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. If you use our services, we will assume that you agree to the use of such cookie.
How do we use cookies?
We use permanent cookies to store your choice of start page and to store your details if you select "Remember me" when you log in.
We will use cookies to save your favourite products.
We use session cookies for example when you use the product filtration function, to check whether you are logged in or if you put an item in your shopping basket.
We use both first- and third-party cookies to collect statistics and user data in aggregate and individual form in analysis tools to optimize our site and to present you with relevant marketing material.
Some third-party cookies are set by services that appear on our pages and are not in our control. They are set by social media providers such as Twitter, Facebook and Google and relate to the ability of users to share content on this site, as indicated by their respective icon.
We also use third-party cookies which perform cross-site tracking in order for us to give you marketing in other sites/channels.
What types of personal data do we process?
We will only connect your cookie ID to your personal data submitted and gathered in relation to your account, if you are logged in to your account.
Who has access to your personal data?
Data that is forwarded to third parties is only used to provide you with the services mentioned above, analysis tool in order to collect statistics to optimize our site and present you with relevant material.
What is the legal ground to process your personal data?
We will only connect your cookies to your personal data if you are logged in to your Motion Control Products account.
If you are logged in to your account the legal ground is based on our legitimate interest.
How long do we save your data?
Motion Control Products does not save your personal data. You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.